Privacy Policy

Last updated: 1st June 2021

Overview

At ecolifestyleshop.com, we are committed to respecting your privacy rights and keeping your personal data safe and secure.

We pledge to always collect and process your data fairly and legally. Your data will only be processed for specific purposes, and as we are compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679, we will be transparent about how we collect, process, and use the data you share with us.

This policy is applicable when you visit our online store or engage with us.

1. What personal data we collect

We collect your personal data for several purposes which may include, but not limited to:

• Your name;
• Contact details, i.e. postal/billing/delivery addresses, e-mail, or telephone numbers;
• Purchases made by you;
• Your marketing and communication preferences with us;
• Your correspondences with us; and
• Your personal data which you have shared publicly on public platforms such as a public Facebook page.

The above list is not exhaustive and we may need to collect additional data for specific purposes set out in this Policy. This is to enable us to provide you with the best service and shopping experience.

2. How we use your personal data

We use the personal data collected from you to:

• manage your purchases and enable delivery;
• verify your identity;
• provide customer support, including refunds;
• send announcements and order confirmation messages;
• gain customer insight to identify products and services that better meet your needs;
• analyze the data to continuously improve our services to you;
• send you, with your consent, promotional and marketing communications electronically on offers and products that we think may be of interest to you. You have the right to opt-out of receiving the promotional and marketing communications at any time by contacting us at support@ecolifestyleshop.com;
• manage our records and accounts; and
• detect and address technical issues.

Our website automatically collects only information about your internet protocol address. This gives us information about your browser and operating system.

3. Sharing your personal data with third-parties

We will not share your personal data with other organizations and service providers except in the following circumstances:

• Where we have the legal or regulatory obligation to do so by the law or public authority, for justice to be administered or in a legal dispute.
• Where we merge, sell, or transfer our business, or part thereof, to a third party. We will take reasonable steps to ensure that the third party uses your personal data that is consistent with this Policy.
• Where we work with third-party service providers, such as Stripe, to process payment (Stripe is Payment Card Industry {PCI} compliant), check credit and fraud prevention, help us with IT services, warehousing, data analysis, deliver your purchases, send advertising to you, and any other services required for us to use your personal data for the purposes specified in Section 2 above.
• We will only share your personal data that enable our third-party service providers to deliver their services. The personal data we and third parties collect from you may be transferred to, stored, and processed in any country where ecolifestyleshop.com or third-party service providers are situated or maintain their facilities.
• If your personal data is transferred to ecolifestyleshop.com facilities in other countries, we will protect your information as described in this Policy.
• When your personal data is processed and stored by the third-party service providers, be it in your country/territory or a different country/territory, the said providers will be responsible for enabling your data protection rights in accordance with their own Privacy Policies. Do read the third-party service providers’ Privacy Policies to understand how they process your personal data safely and securely.

4. The legal right for collecting and processing your personal data

Our legal right for collecting and using customers’ personal data is based on the following contexts in which we collect the information:

• Our contractual responsibility with you. We will not be able to provide you with your orders if you do not provide us with your relevant personal data to process and deliver your orders;
• To comply with the law to meet legal obligations; and
• Processing your personal data for the legitimate interests of ecolifestyleshop.com, for example, sending you announcements and order confirmation messages; gain customer insight to identify products and services that better meet your needs; analyze the data to continuously improve our services to you; and send you promotional and marketing communications electronically on offers and products that we think may be of interest to you.

5. Retention of personal data

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy.

We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Although there are different retention periods, in most circumstances, we will not hold your personal data for more than 7 years.

6. How we protect your personal data

We are committed to keeping your personal data safe and secure. We take appropriate technical and procedural measures to safeguard your personal data from unauthorized collection and use.

Where we work with third-party service providers to provide their services to you on our behalf, we make sure that they have in place sufficient data security measures.

While we and third-party service providers take the appropriate measures to secure your personal data, it is important that you take every precaution to keep your IDs, passwords, and devices protected from unauthorized access.

7. Data Protection Rights

In certain situations, you have the following data protection rights:

i. The right to access – you have the right to obtain from us a copy of personal data that we hold on you, or in certain situations, request that we delete your personal data held on you.

ii. The right of rectification – if your personal data is inaccurate, do let us know and we will update it.

iii. The right to object – if you object to any of our direct marketing to you, we will cease to use your personal data for direct marketing purposes.

iv. The right of restriction – in certain situations you have the right to ask us to restrict using your personal data. In such instances, we will secure and store your personal data and not delete it.

v. The right to data portability – in certain situations you have the right to ask us to provide you or another organization with a copy of your personal data in a structured, commonly used, and machine-readable format.

8. Age of consent

Our website is not directed at children and we will never knowingly collect data that are related to children.

As such, if you are not at the age of consent in your country/territory, you should not use this website and or submit any personal data to us.

9. Updates to our Privacy Policy

We reserve the right to change this Policy at any time. Changes will be reflected on our website, hence, please do check this website periodically for the changes.

10. Contact

If you wish to exercise any of your rights or have any questions about how we use your personal data, please contact us at support@ecolifestyleshop.com.