Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Is there protection for buyers?

You are protected when:

  • you did not receive your order in 70 business days, not including the 2-5 business days processing time;
  • you did not receive your order;
  • you received the wrong item(s);
  • the item(s) are of another color; and
  • the item(s) are damaged, as a result, cannot be used for its intended purpose.

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